My Cart:

0 item(s) - $0.00
You have no items in your shopping cart.

0

FAQs

 

Q: HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

A: After placing your order you will receive a web confirmation and also an email confirmation.

Q: HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED?

A: Log in, then to go to the "Order History" section . You will see all your Dermage.com orders along with their status and tracking numbers. If you are already logged in, click on "Your Account" (located on the top frame), then click on "Order History."

Q: HOW DO DERMAGE PROMO CODES WORK?

A: Dermage.com occasionally gives you the opportunity to take advantage of other special offers, by entering promo codes upon checkout. These promo codes are available for online orders only and cannot be applied to previous purchases. Only one promo code may be used per order.

Q: DO YOU ACCEPT INTERNATIONAL ORDERS?

A: Dermage.com currently does not accept international orders.

Q: CAN DERMAGE SHIP TO PO BOXES/APO/FPO ADDRESSES?

A: Dermáge ships via UPS and Fed Ex which cannot deliver to PO Boxes.

Q: IS IT SAFE TO ORDER ONLINE?

A: Ordering from Dermáge online is safe and secure. Once you click on "Order Review," you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. If you do not feel comfortable ordering online, we are happy to take your order via phone at 1800 422-3637.

Q: WHAT IS YOUR RETURN POLICY?

A: Dermáge would like you to be satisfied with your purchase.

You may return any unopened or gently used Dermage.com purchase within 60 days of purchase by contacting us at returns@dermage.com or 1-800-422-3637. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. If you receive products in a Dermage.com purchase that are damaged or defective, please refer to “Damaged or Defective Products” section below.

When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. You may choose, upon our acceptance of your return, to have the price you paid for the product either refunded to the original purchaser’s method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or applied to the purchase of products from Dermage.com of equal or greater value. Your original shipping and handling charges will not be refunded.

Damaged or Defective Products:

When your Dermage.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at returns@dermage.com or 1-800-422-3637. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.

Q: HOW CAN I SELL DERMAGE PRODUCTS IN MY STORE?

A: To request an Application of Interest, please email wholesale@dermage.com.

Q: WHO CAN I CONTACT ABOUT CHARITABLE DONATIONS, SPECIAL EVENT SPONSORSHIPS AND FEATURING DERMAGE IN PUBLICATIONS?

A: Feel free to contact our Public Relations department (pr@dermage.com)

Q: WHAT IS DERMAGE'S POSITION ON ANIMAL TESTING?

A: We do not test our products on animals nor do we permit others to do so except where it is required by law. We are deeply committed to the elimination of animal testing. We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing.

Q: HOW DO I UNSUBSCRIBE FROM DERMAGE MAILERS?

A: If you would no longer like to receive Dermage mailers, please send your name, address, and email to mailpreferences@dermage.com